Clear information, kept to a minimum
This policy explains what information TVHelp receives, why we use it, how long we keep it, and the choices available to you.
The short version
TVHelp is an independent technical publication. We collect only the information needed to operate the site, answer messages, protect the website, and keep our guides accurate.
01
You decide what to send
Most personal information reaches us only when you use the contact form or contact us directly.
02
We do not sell personal information
We do not sell visitor data, account details, contact-form submissions, or browsing information.
03
No subscription or credential service
TVHelp does not sell TV subscriptions, provide trials, distribute playlists, or ask for account credentials.
About TVHelp
TVHelp (“TVHelp”, “we”, “us”, or “our”) operates the website at tvhelp.guide. For the personal information described in this policy, TVHelp acts as the website operator and data controller where that term applies.
Privacy questions and requests can be sent through our Contact page. Please do not include passwords, playlists, private panel links, API keys, or server access details in your message.
What we collect
Information submitted through the contact form
When you contact us, we may receive your name, email address, inquiry type, subject, an optional related-page URL, the message you write, and your confirmation that the message does not contain sensitive access information.
Technical and security information
Our hosting, security, and delivery systems may record limited technical data such as an IP address, browser type, device type, requested URL, referral page, date and time, response status, and security events. These records help the site function reliably and help us investigate abuse or technical failures.
Information in correction or legal requests
If you report an article error, copyright concern, or legal issue, we may keep the page URL, supporting explanation, relevant correspondence, and information needed to understand your authority to submit the request.
Do not send usernames, passwords, customer lists, private playlists, API secrets, panel access links, payment information, or server credentials.
How and why we use information
Responding to messages
We use contact details and message content to understand and respond to your request.
Improving published guides
Correction reports and technical feedback may be used to review, update, or clarify an article.
Protecting the website
Technical logs may be used to prevent spam, investigate suspicious activity, diagnose failures, and maintain site security.
Handling legal obligations
We may process and retain information when necessary to respond to copyright requests, comply with law, or establish and defend legal claims.
Where data protection law requires a lawful basis, we generally rely on our legitimate interests in operating and protecting an educational website, responding to genuine inquiries, and maintaining accurate content. We may rely on consent where we specifically ask for it, and on legal obligations where the law requires processing.
We do not use contact-form information for unrelated marketing, automated decision-making, or behavioural profiling.
How contact-form messages are handled
Our contact page currently uses Contact Form 7. The form sends the information you enter to the site’s designated email address. Contact Form 7 does not, by itself, save submitted messages in the WordPress database.
Email systems, hosting systems, anti-spam tools, and security services involved in delivering or protecting a message may process limited information as part of normal operation. If we later enable a WordPress message-storage plugin or connect the form to another service, we will update this policy before relying on that change.
When information may be shared
We do not sell personal information. We may disclose limited information only where it is reasonably necessary for one of the purposes described in this policy.
- Hosting, email-delivery, security, backup, and content-delivery providers that help operate the website.
- Professional advisers where legal, accounting, security, or technical advice is required.
- Authorities or other parties where disclosure is required by law or needed to protect legal rights, users, or the website.
- A successor operator if the website or its assets are transferred, subject to appropriate privacy obligations.
Service providers are expected to handle information only for the work they perform for us and under their own contractual and legal responsibilities.
Where information may be processed
Web hosting, email, security, and infrastructure providers may process information in countries other than the country where you live. Data-protection rules differ between countries. Where required, we rely on recognised transfer mechanisms, contractual protections, or other lawful safeguards made available by the relevant provider.
How long we keep information
We do not keep personal information for longer than we reasonably need it. Our normal retention approach is:
| Type of information | Typical retention |
|---|---|
| General contact messages | Up to 12 months after the inquiry is resolved |
| Article corrections and technical feedback | Up to 24 months where the record helps document an update or recurring issue |
| Copyright or legal correspondence | For as long as reasonably necessary to handle the request, meet legal duties, or protect legal rights |
| Security and server logs | Usually 30–90 days, although a provider may retain some records longer for security, backup, or legal reasons |
We may delete information earlier when it is no longer useful, or keep it longer where required by law, an active dispute, fraud prevention, or website security.
External links and embedded media
Our guides may link to other websites or include embedded material such as a video, code repository, or social post. When you open or interact with third-party content, that provider may receive technical information and may use cookies under its own privacy policy. TVHelp does not control the privacy practices of third-party websites.
Your privacy rights
Depending on where you live and the law that applies, you may have the right to ask for access to personal information, request correction or deletion, restrict or object to processing, withdraw consent, or request a portable copy of certain information.
To make a request, use our Contact page and choose a privacy or legal subject. We may need to verify that the request relates to you before acting on it. We will respond within the period required by applicable law.
If you are in the United Kingdom and remain concerned after contacting us, you may also raise a complaint with the Information Commissioner’s Office. People in other countries may contact their local data-protection authority.
Children’s privacy
TVHelp is written for adults and technical users. The website is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has sent personal information to us, contact us so we can review and remove it where appropriate.
How we protect information
We use reasonable technical and organisational measures intended to protect the website and information under our control. These may include access controls, software updates, secure connections, backups, spam controls, and security monitoring.
No website, email system, or internet transmission can be guaranteed completely secure. Please send only the information needed for us to understand your request.
Changes to this policy
We may update this policy when the website, its tools, or legal requirements change. The latest version will remain available on this page, and the “Last updated” date at the top will be revised when a material change is published.
Privacy questions
Need to ask about your information?
Use the TVHelp contact form and include enough detail for us to identify the relevant message or request. Do not include passwords or private access information.